Managed Services for Leading Australian Financial Institution

Australian Multinational Bank
Technical Direction, System Design & Maintenance, End User Support, Event Support
Total AV Budget
2006 – 2022

CTS has been working closely with an Australian multinational bank since first engaging in a support structure in 2006.

With a need for a responsive service across multiple corporate office sites in Australia to manage their client-facing facilities & meeting room technology, the leading provider of financial services engaged CTS for on-site audio visual and event support services.

Offering a white glove approach to conferencing and events, CTS supports high level clients as well as the Executive leadership team by providing an auxiliary support service for their AV requirements. This involves live and virtual event support & live streaming, fully staged production experiences as well as welcoming clients to the facility and assisting with all aspects of the client experience surrounding AV.

The managed services have also involved CTS’ technical direction and operation of broadcast quality facilities; an event space used to record and distribute content to internal and external parties such as media participants for Financial Results announcements.The technical operations and premium servicing provided by CTS has supported the client in effectively delivering their events & broadcasts while also ensuring they achieve the most from their AV technology.

As CTS continues to deliver managed services for the multinational bank, our technicians continue to be trained to a high level of customer service and communication to support senior stakeholders. The longstanding engagement offers the client a flexible and highly bespoke approach to managed services. With specialized staffing skill sets developed to meet key areas of operation for a range of facilities over the lifespan, CTS has continually provided premium servicing of the financial service.

“They add the most value in their ability to understand our business and stay one step ahead. It’s a game changer!”

– Professional Services Firm